Easy Returns, Guaranteed.
We stand behind every product. If it’s not right, we’ll make it right — simple as that.
Policy Overview
Returns & Eligibility
Understanding what qualifies for a return and what doesn’t.
Returns for Refund
We accept returns within 30 days of delivery. Items must be:
- Unused and unwashed
- In original packaging with tags attached
- Free from odors, stains, or alterations
- Accompanied by proof of purchase
Non-Returnable Items
The following items are not eligible for return:
- Items worn, washed, or altered
- Items missing original tags or packaging
- Sale items and final clearance
- Gift cards
- Items returned without authorization
Sending It Back
Return Shipping
Who Pays for Return Shipping?
Return shipping costs are the customer’s responsibility, unless the item was damaged or incorrect. We recommend using a trackable shipping method as we cannot guarantee receipt of untracked parcels.
Getting Authorization
Email [email protected] with your order number and reason for return. Do not ship items back without written authorization. Unauthorized returns may be refused and returned to the sender.
Step by Step
Refund Process
How your refund gets processed once we receive your return.
Return Received
We receive and log your returned item at our warehouse.
Quality Inspection
Our team inspects the item against return eligibility criteria.
Refund Approved
You receive an email confirming your refund has been approved.
Funds Returned
Refund issued within 5–10 business days to your original payment method.
Size or Style Change
Exchanges
Need a different size or color? Follow these three steps.
Contact Us
Email [email protected] within 30 days of delivery with your order number and desired exchange.
Ship Back
Once authorized, send the item back using a trackable method. Keep your tracking number safe.
New Item Dispatched
Once received and inspected, your replacement item is dispatched within 1–3 business days.
We’ve Got You Covered
Damaged or Incorrect Items
Received a Damaged Item?
Report within 7 days of delivery. Email [email protected] with your order number and clear photos of the damage. We’ll send a replacement or issue a full refund — at no extra cost to you.
Wrong Item Sent?
We apologize! Email [email protected] with your order number and a photo of the wrong item. We’ll ship the correct item immediately and cover all return shipping costs.
EU 14-Day Cooling-Off
EU customers are entitled to a 14-day cooling-off period from the date of delivery under EU consumer law. To exercise this right, notify us at [email protected] within 14 days of receiving your order.
Unauthorized Returns
Items sent back without prior authorization will not be accepted. They may be returned to the sender at their expense. Always contact us before shipping anything back.
Questions? Our support team is available Monday–Friday, 8AM–5PM PST. Email us at [email protected] or call (+1) 914-451-5135. We aim to respond within a few hours on business days.
